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Return & Exchange Policy

Last updated: June 26, 2026

✓ Easy Returns & Exchanges

At Plumeré, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer hassle-free returns and exchanges within 14 days of delivery.

Return Eligibility

Your product is eligible for return if it meets all of the following conditions:

  • Within 14 days: Return must be initiated within 14 days from the date of delivery
  • Unopened/Unused: Product must be unopened and in its original condition
  • Original Packaging: Must be in the original, undamaged packaging with all tags attached
  • Receipt Included: Original invoice/receipt must be included
  • All Accessories: All original accessories, documentation, and boxes must be included

Return Ineligibility

The following items cannot be returned:

  • Opened Beauty Products: For hygiene reasons, any opened, used, or tested beauty/cosmetic products cannot be returned
  • Custom/Personalized Items: Items made to order or customized products
  • Sale Items: Items marked as final sale or clearance items
  • Damaged by Customer: Products damaged due to customer misuse or mishandling
  • Without Packaging: Items missing original packaging or with damaged packaging
  • Items Without Receipt: Returns without proof of purchase may not be accepted

How to Return

1
Contact Support

Email us at support@plumere.com or call our customer service team with your order number

2
Get Return Authorization

We'll provide you with a Return Authorization Number (RAN) and return shipping instructions

3
Ship Your Return

Pack the item securely with original packaging. Include your RAN and send it to our warehouse

4
Receive Refund

After inspection, your refund will be processed within 5-7 business days

Refund Process

Refund Timeline: 5-7 business days after we receive and inspect your return

Refund Amount: Full refund of product price minus original shipping cost

Refund Method: Refunds are credited to the original payment method used for purchase

Return Shipping: Customers are responsible for return shipping costs (unless item is defective)

Defective or Damaged Items

If you receive a defective or damaged item, we'll provide a full refund or replacement at no cost to you:

  • Report the issue within 48 hours of delivery
  • Provide photos of the defect/damage
  • We'll arrange a replacement or full refund
  • Return shipping label will be provided at no cost

Exchanges

You can exchange an item for:

  • The same product in a different size, shade, or variant
  • A different product of equal or similar value
  • Follow the same return process and specify your exchange preference

Special Cases

Sale/Clearance Items

Sale and clearance items are marked as "Final Sale" and cannot be returned or exchanged

Non-Returnable Items

The following item categories cannot be returned due to health and safety regulations:

  • Opened face masks or sheet masks
  • Used skincare products
  • Opened nail polish
  • Used hair care products
  • Any product that has been opened and exposed to air/light

For questions about our return policy, please contact our support team.